A customer DMs you on 
Instagram 
Superclerk asks and listens a request, ready for your next step
When a customer messages your Instagram account, Superclerk asks follow-up questions in the same inbox and collects the details you choose. Add business steps after the conversation to use the answer in your process.
Opens in Superclerk as a draft. Nothing runs until you publish it.
How it works
Every step it takes, in order, and the ones that wait for you.
- New Instagram message Starts it
- Understand the customer request
Step 1 · Your agent
- Return request to the process Result
Why it helps
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One conversation, start to finish
The customer's replies continue the active conversation instead of starting the process over.
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Collect what your team needs
Set the goal and the result fields, such as the service requested and a short summary.
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Your team can take over
Staff can take over the inbox and stop the agent's automatic replies.
What you’ll set up
What setup asks you to choose. Then publish. Nothing runs until you do.
Questions
Can it message people who haven't contacted me?
No. This template starts when a customer DMs your connected professional account. It does not send cold DMs or start conversations from usernames.
How long can it keep replying?
Automated replies must stay within Instagram's 24-hour window after the customer's message. Set conversation deadlines before publishing; a deadline does not extend that window.
Does it send reminders automatically?
Yes. If the customer hasn't answered, it follows up after 10 minutes and again after 3 hours. You can change or remove them, and every follow-up still has to fit Instagram's reply window.
What do I need to connect?
Choose the agent that answers your Instagram account, then publish the workflow for that account; publishing turns it on there. Add any business steps you want to run after the answer is collected.
