A customer texts your number in 
Phone 
Superclerk asks what they need a request your team can follow up
Choose your phone line, set what the agent should find out, and publish. When someone texts your number, Superclerk answers, asks follow-up questions and hands their request back to your process.
Opens in Superclerk as a draft. Nothing runs until you publish it.
How it works
Every step it takes, in order, and the ones that wait for you.
- New SMS message Starts it
- Understand the customer's request
Step 1 · Your agent
- Return request to the process Result
Why it helps
-
Answers the texts people send
The AI replies to people who text your number, and to missed calls if you turn on text back. It follows up only if you add follow-ups.
-
Hands back a clear request
You choose the result fields, and the business steps you add after Success get what the customer needs.
-
Your team can take over
Staff can reply from the Inbox at any time, and the customer keeps texting the same number.
What you’ll set up
What setup asks you to choose. Then publish. Nothing runs until you do.
- Phone number
Questions
Which number does it answer?
The phone line you choose when you set it up. Publishing turns it on for that number.
What happens when a conversation ends?
Once the answer timeout or the maximum duration ends it, the customer's next text starts a new run.
Can a customer opt out?
Yes. Replying STOP opts them out, and the AI won't text them again unless they reply START.
More solutions
WhatsApp conversation
Answer WhatsApp customers and get their request in your inbox
Customer support
Collect customer requests in DMs
Turn Instagram DMs into clear customer requests
Customer support
Collect customer requests in Messenger
Turn Messenger chats into clear customer requests
Customer support